Shipping policy

SHIPPING POLICY

Who We Are

[Frontier General Hardware Ltd.] ("we," "us," or "our") operates the website [https://www.frontiergeneralhardware.net] (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

Free Shipping:
We offer free shipping on all orders.

Shipping Range

Delivery Area:
We currently ship within [Canada & the USA].

Future Expansion:
We are considering expanding our delivery areas to the UK.

Order Processing Time

Processing Time:
Orders are processed within 0–1 business days, Monday to Friday.

Cut-off Time:
Orders placed before 6:00 PM (GMT -05:00) Eastern Standard Time (Toronto) will be processed the same day. Orders placed after this time will be processed the next business day.

No Shipping Days:
Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery:
Orders arrive at our Logistics Center within 5–7 business days for handling. Once received, shipments are dispatched to their destination, which takes an additional 2–4 business days for transit.

Shipping Process

Courier Services:
We use reliable carriers such as DHL, UPS, and FedEx for all shipments.

Tracking Information:
After your order has been shipped, you will receive an email containing your tracking details.

Lost or Damaged Items

Damaged Orders:
If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Lost Orders:
If your order is lost, please contact us immediately for assistance.

Returns

Returns Policy:
For detailed return instructions, please refer to our Returns & Refund Policy.

Contact Us

If you have any questions, comments, or concerns, please contact our customer service:

Frontier General Hardware Ltd.
150 Elgin Street, 10th Floor
Ottawa, Ontario, K2P 1L4
Canada

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
Public Holidays: Closed