Privacy policy
OVERVIEW
At FRONTIER GENERAL HARDWARE LTD. (the “Company”, “we” or “us”), we use our website and other internet-based tools for the following purpose:
We are an online hardware retailer currently serving Canada.
We are required to collect and retain information about the people and companies that access and use the website (“Users” or “you”). This Policy applies to our privacy practices on all communications between the Company and Users, including but not limited to communication via:
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The Company website (including the website hosted at www.frontiergeneralhardware.net and any other web domain used by the Company to communicate with users now or in the future);
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Any mobile, computer, or tablet-based application currently offered by the Company or developed in the future by the Company; and
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All other services provided by the Company, as described on the Website.
(Items 1 to 3 are collectively referred to as the “Website”.)
This Privacy Policy (“Policy”) sets out how we use, protect, collect, and preserve information submitted by Users, including User information gathered by our technology. This Policy should be read in conjunction with any Terms of Use or policies available on the Website.
By accessing or submitting any information through the Website, you agree to the terms of this Policy. You are prohibited from accessing or using the Website unless you fully understand and agree to this Policy and all Terms of Use available on the Website.
If you have any questions about this Policy, please contact us at:
privacy@frontiergeneralhardware.net
4. INFORMATION ABOUT USERS WE COLLECT AND STORE
When you choose to create an account on the Website, we collect and retain all personal identifying information submitted to us.
We take steps to protect User information and will not disclose any personal identifying information without consent, unless otherwise stated in this Policy.
Personal identifying information may include, but is not limited to:
Full name, email address, phone number, IP address, age, and home/office/commercial addresses.
We do not use personal identifying information for purposes unrelated to your use of the Website or unrelated to the Company’s business. Except where required by law or with your consent, we do not share personal identifying information with third parties.
5. UPLOADING PERSONAL INFORMATION
To facilitate interactions on the Website, Users may upload information, including personal identifying information, where appropriate. Users should only upload information that enhances their experience on the Website.
6. ADDITIONAL DATA COLLECTED
To improve the Website and user experience, we may collect and retain certain data automatically, including:
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IP address
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Operating system
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Geolocation information
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Locale preferences
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Device identification numbers
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Mobile carrier
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Date and time of transactions
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System configuration and metadata
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Other electronic interactions with the Website
7. COOKIES
We use cookies to enhance user experience and recognize returning users.
You may configure your browser to notify you about cookies or to reject them. However, doing so may limit your ability to use certain features of the Website.
Cookies may also be used for advertising purposes, including showing targeted advertisements after visiting the Website.
For more information or to opt out, contact:
privacy@frontiergeneralhardware.net
8. REMARKETING
We may use third-party remarketing services such as Google Ads, Google Analytics, and Facebook.
By using the Website, you consent to the use of these services. We only provide the minimum necessary information and do not share personal identifying information with third parties for remarketing purposes.
9. PERMITTED USES OF DATA
We use collected data to:
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Provide and maintain the Website
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Offer customer support
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Notify users about updates
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Prevent and resolve technical issues
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Monitor Website usage
We may use anonymized data for any purpose we deem appropriate.
8. LEGAL BASIS FOR PROCESSING PERSONAL IDENTIFYING INFORMATION
We may process personal information for the following reasons:
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To perform a contract with you
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Based on your consent
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To fulfill legal obligations
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For legitimate business interests
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For payment processing
10. ACCESSING, CORRECTING & DELETING YOUR PERSONAL INFORMATION
To access, update, or delete your personal information, contact:
privacy@frontiergeneralhardware.net
We will process requests within a reasonable timeframe. Deleting personal information may result in account termination.
We retain data as required by law and use standard electronic methods for data removal.
11. KEEPING YOUR DATA SECURE
Your data is stored electronically on industry-standard secure servers located in Canada.
We take reasonable measures to protect your data, but no system is completely secure. We cannot guarantee absolute security.
12. SECURITY BREACHES
In the event of a data breach, we will notify affected users within a reasonable timeframe.
13. THIRD-PARTY APPLICATIONS
We may use third-party services such as:
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Google Analytics
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Yotpo
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Klayvio
We do not control how these services handle your data. Please review their individual privacy policies.
14. USE OF WEBSITE BY MINORS
The Website may be accessed by individuals under 18 under certain conditions.
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Users under 13 must have parental supervision
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Users under 13 must not submit personal information
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Any such data will be deleted immediately if discovered
15. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal data:
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During business transactions (sale or acquisition)
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If the Company is acquired
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To comply with legal obligations or protect rights and safety
15. USER REFERRAL SERVICE
Users may provide contact details of others for referral purposes. We may send introductory emails and track referral success.
16. AMENDING THIS POLICY
This Policy may be updated at any time. Changes become effective upon posting on the Website.
Continued use of the Website indicates acceptance of the updated Policy.
17. CONTACT US
For questions or concerns, contact:
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Phone: +1 (833) 721-3766
We respond within 3 business days.
18. REPORT SECURITY & ISSUE
If you discover a security vulnerability or privacy issue, please report it immediately.
Email: privacy@frontiergeneralhardware.net with details and supporting materials.
We will investigate and respond promptly.
18. APPENDIX
For further inquiries, contact:
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Phone: +1 (833) 721-3766
Frontier General Hardware Ltd.
150 Elgin Street, 10th Floor
Ottawa, Ontario, K2P 1L4
Canada
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
Public Holidays: Closed