EFFECTIVE DATE:

April 7th, 2026

1. Accepted Payment Methods

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  Major credit and debit cards (Visa, Mastercard, American Express)
  
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  Digital payment providers (e.g., PayPal, Apple Pay, Google Pay where available)
  
• 
  Other payment options may be displayed at checkout depending on your location

2. Currency

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  All prices are displayed in the store’s default currency based on your location unless otherwise specified.
  
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  If you are purchasing internationally, your bank or payment provider may apply currency conversion fees or foreign transaction charges, which are not controlled by us.
  

3. Payment Authorization & Verification

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  Orders may be subject to manual verification before processing
  
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  We reserve the right to request additional information (e.g., ID confirmation)
  
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  Orders flagged as high-risk may be delayed or canceled

4. Pricing & Billing Accuracy

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  Prices, descriptions, and availability may change without notice
  
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  In the event of a pricing or system error:
  
  
  1. We may cancel the order and issue a full refund
  
  
  2. You will be notified before any corrective action is taken
  

5. Order Financing

• 
  Shop Pay by Affirm Installments is available to customers with a valid billing address and mobile number.

• Approval is determined by Affirm through a real-time eligibility check.

• Some plans are interest-free, while others may include simple interest rates (APR) based on your credit profile.
• 
  Depending on your purchase amount and eligibility, you may be offered:

1. Biweekly payments (interest-free, typically 4 equal payments), or
2. Monthly installments (3, 6, or 12 months, with possible interest)

6. Order Confirmation

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  You will receive an order confirmation email
  
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  This confirms receipt of your order—not acceptance of fulfillment
  
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  We reserve the right to cancel orders due to:
  
  
  1. Stock issues
  
  
  2. Pricing errors
  
  
  3. Suspicious or fraudulent activity
  

7. Taxes & Duties

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  Applicable sales tax (GST/HST or other) will be calculated at checkout where required
  
• 
  International orders may be subject to:
  
  
  1. Import duties
  
  
  2. Customs fees
  
  
  3. Local taxes

8. Refunds & Payment Reversals

• 
  Refunds are issued to the original payment method only
  
• 
  Processing times typically range from 5–10 business days after approval, depending on your bank
  
• 
  Partial refunds may apply in cases such as:
  

1. Shipping deductions


2. Returned items not in original condition

9. Chargebacks & Payment Disputes

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  We reserve the right to suspend or cancel your order/account
  
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  You agree to contact us first to resolve issues directly
  
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  Fraudulent disputes may be reported to payment processors
  

10. Order Cancellation Policy

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  Orders can only be canceled before processing or shipment
  
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  Once shipped, the order must follow the returns process
  
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  Cancellation requests may incur processing or restocking fees
  

11. Security & Data Protection

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  All transactions are processed via secure, encrypted payment gateways
  
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  We do not store full credit card details on our servers
  
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  Your data is handled according to our Privacy Policy
  

12. Limitation of Liability (Honest Disclosure)

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  Payment processing delays may occur due to banks or third-party providers
  
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  We are not responsible for:
  
  
  1. Bank fees
  
  
  2. Currency fluctuations
  
  
  3. Payment gateway outages
  

13. Contact Information

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  Contact us via the website’s support or contact page
  
• 
  Include your order number and payment details for faster assistance

If you have further questions, comments, or concerns please contact our customer service at via email at: support@frontiergeneralhardware.net or call us toll free at: +1 (833) 721-3766

Frontier General Hardware Ltd.

150 Elgin Street 10th Floor, Ottawa, Ontario, K2P 1L4, Canada

Monday - Friday [9:00 AM-6:00 PM EST]

Saturday - Sunday: Closed

Public Holidays: Closed